IT Service Management
Integrated platform for supporting corporate business processes.
Free
Key Features
- ✓ Incident Management
- ✓ Service Desk Functionality
- ✓ Knowledge Base
- ✓ IOS and Android Apps
- ✓ Dashboards
- ✓ Unlimited Customer License
Production Support
- ● Forum Support
- ● P1 response: 7 business days
Recommended
Standard
Key Features
Additions to Free Version
- ✓ Asset & Conf. Management
- ✓ Supplier Management
- ✓ Service Level Management
- ✓ Service Catalog Management
- ✓ Periodic Processes
- ✓ Reports
- ✓ Free Installation & Education
- ✓ Customization Support
Production Support
- ● 3 Remote Support
- ● Unlimited Email Support
- ● P1 response: 8 business hours
Enterprise
Key Features
Additions to Standard Version
- ✓ Request Management
- ✓ Change Management
- ✓ Problem Management
Production Support
- ● 8 Remote Support
- ● Unlimited Email Support
- ● P1 response: 6 business hours
Customer Service Management
Unify all customer related services effectively.
Standard
Key Features
- ✓ Case Management
- ✓ Outbound Operation
- ✓ Dialog Management
- ✓ Conversation Texts
- ✓ Knowledge Base
- ✓ FAQ Section
- ✓ Unified Desktop
- ✓ Alternative Channels
- ✓ Business Integration
Production Support
- ● 3 Remote Support
- ● Unlimited Email Support
- ● P1 response: 8 business hours
Power
Enterprise
Key Features
Additions to Standard Version
- ✓ Workflow Management
Production Support
- ● 8 Remote Support
- ● Unlimited Email Support
- ● P1 response: 6 business hours