Pricing

Start with an edition that fits your scale.

Try it with the free freemium edition; when you need enterprise scope, we will plan it together.

IT Service Management

An integrated platform for supporting corporate business processes.

Free

Free

Set up your IT service desk for free; technician apps included.

$0
freemium edition
Key Features
  • Incident Management
  • Service Desk Functionality
  • Knowledge Base
  • iOS and Android Apps
  • Dashboards
  • Unlimited customer license
Production Support
  • Forum support
  • P1 response time: 7 business days
Download Free

Enterprise

On top of Standard: request, change and problem management.

On quote
enterprise license
Key Features
  • Request Management
  • Change Management
  • Problem Management
Production Support
  • 8 remote support
  • Unlimited e-mail support
  • P1 response time: 6 business hours
Contact Us

Customer Service Management

Unify all customer related services effectively in one platform.

Standard

All components of your call center and customer service operation.

On quote
enterprise license
Key Features
  • Case Management
  • Outbound Operation
  • Dialog Management
  • Conversation Texts
  • Knowledge Base
  • FAQ Section
  • Unified Desktop
  • Alternative Channels
  • Business Integration
Production Support
  • 3 remote support
  • Unlimited e-mail support
  • P1 response time: 8 business hours
Get a Quote
How does pricing work?

Pricing is determined by user count, selected modules, deployment model (on-premise) and support scope. Contact us for a quote specific to your organization.

Frequently asked questions

GOO® Service Manager is installed on your own servers (on-premise). Our team stands by you throughout installation, configuration and data migration.

The freemium edition includes core incident/request management and mobile apps. The enterprise edition covers all ITIL processes, SLA tracking, advanced reporting and organization-specific adaptations.

Yes. Integration with AD/LDAP, SSO, e-mail, SMS and enterprise applications such as ERP/CRM can be provided.

The interface is available in Turkish and English; additional languages can be added as needed.

Make your service operations more reliable.

Tell us where the process struggles; together we will define an actionable next step.